Hwisnails

  1. Eligibility for Returns:
    • Items must be returned within 14days of receipt.
    • Products must be unused and in their original packaging.
  2. Non-refundable Items:
    • Customized or made-to-order products are not eligible for return.
  3. Process:
    • Contact us at youseunghwi00@gmail.com with your order details before returning any item.
    • Refunds will be issued after we receive and inspect the returned items.
  4. Shipping Costs:
    • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.